Refund policy

NB Skin Co – Returns & Refunds Policy

Unused and unopened skincare items can be returned within 30 days of the date of delivery. To be eligible, your item must be in the same condition that you received it — in its original packaging, sealed, unused, and undamaged. Due to hygiene and safety requirements, we cannot accept returns of opened or used skincare products.

Please contact us at admin@nbskinco.com.au before sending your item back. Once your return is approved, a return shipping label and instructions will be provided.

Items sent back without prior approval will not be accepted.

Return Conditions

  • Items must be returned in as‑new condition (unopened, unused, undamaged).
  • All original packaging, seals, boxes, inserts, stickers, and any included materials must be returned.
  • Pack your item securely to avoid damage in transit.
  • Original shipping costs (if any) are non‑refundable for change‑of‑mind returns.
  • If the item is not returned with all original inclusions, we may reject the return or apply a restocking fee.

Damages, Faults & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, leaking, or incorrect, so we can evaluate the issue and make it right.

If you experience an adverse skin reaction, discontinue use and contact us. We may request photos or additional information to help assess the concern. If the product is deemed unsuitable under Australian Consumer Law, a refund or replacement will be provided.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–7 business days.

Late or Missing Refunds

If you haven’t received your refund after the processing timeframe:

  1. Check your bank account again.
  2. Contact your credit card provider — processing times vary.
  3. Contact your bank — some delays are normal.

If you’ve done all of the above and still haven’t received your refund, please contact us at admin@nbskinco.com.au.

Exchanges

We will refund or replace items if they are defective or damaged. If you need an exchange for the same item, contact us and we will provide return instructions.

You will be responsible for the cost of returning the item unless the product is faulty. Shipping costs are non‑refundable.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Thank you!